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Job Title:
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Customer Service Representative
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Job Code:
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NBG-319
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Company:
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EverBank
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Location:
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Islandia, NY
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| Grade Level : |
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11N |
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A “HIGH YIELD” FINANCIAL INSTITUTION As the largest bank headquartered in Jacksonville, Florida, EverBank epitomizes success in the financial industry! With more than $7.6 billion in assets and the support of 1,700 employees, the EverBank Family of Companies builds upon a long-standing commitment to deliver innovative banking, lending, and investment products and services of exceptional value.
Description:
Bring your skills and passion and join our Customer Care team.
Primary Characteristics:
The purpose of this position is to service, inform and assist Everbank customers by answering the telephone, responding to email and written correspondence.
Essential Functions:
• Maintain quality service to all customers by answering product and service questions; cross-selling related products and services and being courteous and responsive to all customer's' needs
• Maintain customer record by verifying, updating account information and posting customer transactions
• Resolve product or service problems in a timely manner by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting the solution; following up with the customer
• Maintains bank operations by following establish policies and procedures; reporting needed changes; complies with Federal, Sate, and Local Banking regulations
• Maintains customer confidence and protect bank operations by adhering to all of the rules an regulations of the Privacy Protection Act
• Contributes to team effort by answering customer phone calls in a timely manner; by completing all duties as assigned
Minimum Qualifications (Knowledge, Skills and Abilities):
• 3 years or more experience in a banking customer service environment or min of 3 yrs working as a customer service rep in a call center environment
• Basic math, clerical and typing skills, full knowledge in the use of a personal computer Training and Experience:
• High School Diploma or equivalent, or work related courses
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
Please be sure to mark our "careers" page as a favorite place on your computer and visit often. We update it any time a position opens or closes, meaning that it is updated most weekdays.
EverBank is an equal opportunity employer. No employee or applicant for employment will be discriminated against because of race, color, religion, national origin, physical or mental disability, age, gender, sexual orientation, veteran’s status, or status as a disabled veteran or veteran of the Vietnam era.
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Those expressing interest in joining our company will be considered applicants if they meet the minimum qualifications for a specific job opening and have expressed an interest in that particular opening or a similar job opening within the last six months. Those who share their interest or resume with us via the "for future consideration" listings or via means other than this website will not be considered applicants until a recruiter's skills search of our database pulls the resume into a candidate pool for a specific job opening. Resumes remain active for six months.
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Click here to view FMLA general notice
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